FAQs

Products

Use this text to answer questions in as much detail as All models on the website that feature an “Add to Shopping Bag” button on the product page are available for purchase online, subject to availability. If you are interested in a creation whose product page does not show this button, please contact our Client Relations Center for further information on +97143577778  or by email at info@soitbelle.ae
Please note that a product may be available to order even if the price is not displayed

For assistance in ascertaining the correct bracelet or ring size, please consult our sizing guide in the Services section.

If a product is unavailable, please contact our Client Servicing for further information on +97143577778 or by email at info@soitbelle.ae who will be able to support you.

A product may be available to order even if it’s price is not displayed.

We invite you to for information on creations for which no price is indicated on our website. You may also click on the ‘Book An Appointment’’ link on the product detail page.

Embossing is available on certain models.

Engraving is available on certain creations.for your customers.

Order & Payment

Our secure online payment accepts, Mastercard, VISA, Apple Pay and Samsung Pay. Please note we do not accept cash on delivery.

Our boutiques accept the following methods of payment: Mastercard, Visa, Apple Pay, Samsung Pay, cash, bank transfer, cheques and payment links. 

By following up with the client servicing and sales. 

If the item is already listed on the website you may but if the model you purchased is going to be specially made for you can’t cancel it. 

You may use 1 shipping address and if you have multiple items shipped to different locations please contact our client servicing section.

Returns or Exchange

Jewelry once purchased cannot be exchanged or returned unless it is deemed defective.

Any item that has not been worn, used or altered may be exchanged within 7 days of receiving the order if it is in its original packaging and accompanied by original receipt, invoice and certificate.

Packaging & Gifting

All Soit Belle items are beautifully wrapped and delivered in the signature Soit Belle box.

If you decide to order on the website, your Soit Belle item will also be carefully wrapped and placed in discreet protected packaging for delivery. A Soit Belle shopping bag is also enclosed with the package. A gift card is also available upon request.

You may accompany your purchase with a personalized message on a signature Soit Belle card.

Guarantee & Authenticity

There will be a lab certificate lab included in the package with a detailed report  of the color, shape, total est. weight, finish and description